Cromwell seeks to adopt a ‘customer focused approach’ to stakeholder engagement. This involves actively engage with key identified stakeholder groups to better understand the issues that matter to them in order to be able to respond to their concerns appropriately.
Cromwell is committed to being open and honest with stakeholders, providing accurate and timely information, listening to and responding to stakeholder views and concerns, evaluating the effectiveness of stakeholder engagement activities and working to continually improve them.
The eight key identified stakeholder groups include retail and institutional investors, tenant customers, the real estate industry and the local communities in which we operate. Supplier and value chain engagement is captured within the governance pillar and employees under the People Pillar.
Topics identified for management in 2020:
Developing a local philanthropic program that supports the business strategy and contributes to the communities where we operate. This includes shared value opportunities, sponsorships, partnerships and volunteering. Community programs are tailored to the needs of each community in which we operate.
ENHANCING OCCUPANT EXPERIENCE
As cities become more urbanised, buildings become more than just a place to live or work. Cromwell must understand and respond to our customers' changing needs, and demand for more services. Creating modern and attractive workspaces which encourage work-life balance and support productivity and lifestyle improvements for our tenants.
Develop and maintain strong relationships with employees, investors, tenants, direct third-party suppliers, regulators, government and the community.